Leave with a sourced comparison with visible unknowns and next checks.
Start with a real buying situation
For the worked example, the audience is the owner of a 60-person business. Their problem is that support requests arrive through personal messages and urgent issues lack a clear owner. The desired practical outcome is a documented escalation path and visible ticket ownership.
The example is deliberately bounded: business-critical systems cannot be changed during working hours. That condition should influence the promise, scope and next step rather than disappear from the marketing copy.
| Illustrative offer | a support and device-management service |
|---|---|
| Buyer question | Which incident last interrupted work, and how was responsibility assigned? |
| Possible evidence | an example ticket lifecycle with triage, handover and closure evidence |
| Useful asset | an incident escalation checklist |
How to complete your competitor comparison worksheet
- Include doing nothing or using an internal process among the alternatives.
- Choose criteria that matter to the customer.
- Record sources and dates for factual claims.
- Mark missing information instead of guessing.
- Use the comparison to decide what to verify and what to explain more clearly.
Worked example
These entries are illustrative planning material, not research findings or customer results. Keep the structure and replace the content with verified details.
| Alternatives the buyer considers | Our a support and device-management service; the buyer’s current provider; an internal process; postponing the work. |
|---|---|
| Customer decision criteria | Scope, responsibilities, relevant evidence, dependencies and total cost on the same basis. Define supported devices, service hours, exclusions and escalation contacts. |
| Verified facts and sources | For our offer, prepare an example ticket lifecycle with triage, handover and closure evidence. For other providers, add current sources and dates; leave unverified cells blank. |
| Unknowns requiring a check | Check how each option handles the dependency: business-critical systems cannot be changed during working hours. Do not guess the answer. |
| Implications for our offer | Explain where our scope fits and where it does not. Response time is not resolution time; do not imply they are interchangeable. |
Review before using it
A useful operational measure in this example is ticket age by priority, with priority definitions agreed first. That does not automatically make it a marketing attribution metric. Define the source, period and owner before drawing conclusions.
- Could a reader trace each factual claim to current evidence?
- Check the delivery assumptions: Define supported devices, service hours, exclusions and escalation contacts.
- Use evidence rather than promises. Response time is not resolution time; do not imply they are interchangeable.
- Discuss the draft with someone who understands the buying situation. Start with: “Which incident last interrupted work, and how was responsibility assigned?”
- If the next step is a trial, define its purpose. One possible starting point is to review a limited device group and agree escalation responsibilities.
Common mistakes and a better review
Do not fill a missing fact with an impressive-sounding number. Mark it as an assumption, explain how you will check it and give that check an owner. A short, honest document is easier to use than an elaborate plan built on unknowns.
| Watch for | A comparison designed so that your offer wins every row is usually not useful. |
|---|---|
| A real buyer concern | Our existing IT person already handles everything. |
| Useful response direction | We can map the workload with them and identify gaps in cover; the conversation need not start with replacing anyone. |
| Evidence to collect | The buyer’s own account, an example ticket lifecycle with triage, handover and closure evidence, and records relevant to ticket age by priority, with priority definitions agreed first. |
Your working sheet
Write your own version below. Notes are saved on this browser when local storage is available. Use Download to keep a separate copy; avoid adding confidential information on a shared device.
Example: Our a support and device-management service; the buyer’s current provider; an internal process; postponing the work.
Example: Scope, responsibilities, relevant evidence, dependencies and total cost on the same basis. Define supported devices, service hours, exclusions and escalation contacts.
Example: For our offer, prepare an example ticket lifecycle with triage, handover and closure evidence. For other providers, add current sources and dates; leave unverified cells blank.
Example: Check how each option handles the dependency: business-critical systems cannot be changed during working hours. Do not guess the answer.
Example: Explain where our scope fits and where it does not. Response time is not resolution time; do not imply they are interchangeable.
Review your work
Tick only what you can support with your answer or practice. This is a reflection checklist, not an automated assessment.
Questions about this resource
How do I adapt this for my managed it services business?
Replace the audience, offer and evidence with your actual information. Begin with a recent buyer conversation about why support requests arrive through personal messages and urgent issues lack a clear owner, then check which assumptions match your business.
Is the filled example ready to publish?
No. It is a working example. Verify claims, permissions, prices, current capabilities and any customer information before using it externally. Response time is not resolution time; do not imply they are interchangeable.
What should I do after completing the worksheet?
Use it to make one decision or have one focused conversation. The intended output is a sourced comparison with visible unknowns and next checks. Set a review date and update it when the evidence changes.
Illustrative business worksheet. No customer results, market rates, traffic volumes or performance benchmarks are implied. About these resources.