Describe what happened, its effect and the information still needed.
Your situation
The customer wants to see how a shared workspace handles project handovers. A colleague has asked about a feature you have not verified.
Known detail: the customer has 20 users and wants a demonstration of one handover. Your communication task is to agree which workflow to demonstrate and what needs a later check. Keep that task in mind while practising the language; accuracy matters more than sounding elaborate.
| Your role | a product specialist |
|---|---|
| Other person | a prospective customer |
| What is unresolved | the requested integration has not been verified |
| Possible agreed outcome | you will demonstrate the handover and confirm the integration separately |
A useful language pattern
The issue is … This affects … We need to check …
Specific facts are easier to act on than a broad emotional description.
Example: “The issue is that the requested integration has not been verified. We need to check the next step before making a commitment.” This is one way to express the idea. Change the wording when the actual situation calls for a different level of formality.
| Less useful wording | Everything is a disaster. |
|---|---|
| Clearer follow-up | We know that the customer has 20 users and wants a demonstration of one handover. The remaining question is how to agree which workflow to demonstrate and what needs a later check. |
Example exchange
An illustrative exchange. Real conversations will take a different path.
YouThe issue is that the requested integration has not been verified. We need to check the next step before making a commitment.
PartnerWhat do you know for certain at this point?
YouWe know that the customer has 20 users and wants a demonstration of one handover. The remaining question is how to agree which workflow to demonstrate and what needs a later check.
PartnerLet us confirm what we have agreed and what still needs checking.
Vocabulary for this conversation
| use case | a situation in which a product is used |
|---|---|
| walkthrough | a step-by-step demonstration |
| requirement | something the customer needs the solution to do |
An eight-minute practice
- Minute 1: read the situation and identify what is known, what is uncertain and what you need to agree which workflow to demonstrate and what needs a later check.
- Minutes 2–3: Explain the problem in three sentences: fact, consequence and next check.
- Minutes 4–5: ask a partner to reply differently from the example. Respond to their meaning rather than restarting your prepared answer.
- Minutes 6–7: review the three criteria below. Rewrite one unclear sentence using shorter, more specific words.
- Minute 8: repeat the difficult exchange without looking at the model. Finish by confirming the next step.
Make the exercise easier or harder
You do not need an idiom or a complicated sentence to sound professional. Check that the listener understands the message, can ask a question and knows which action follows. This exercise does not assess your accent or certify a language level.
| More support | Keep this pattern visible: The issue is … This affects … We need to check … Practise one exchange at a time and ask the other person to speak more slowly when needed. |
|---|---|
| More challenge | Add a new constraint: the other person cannot answer immediately. Keep the discussion accurate while you agree which workflow to demonstrate and what needs a later check. |
| For your actual work | Replace the fictional detail “the customer has 20 users and wants a demonstration of one handover” with an appropriate, non-confidential example from your work. |
Your working sheet
Write your own version below. Notes are saved on this browser when local storage is available. Use Download to keep a separate copy; avoid adding confidential information on a shared device.
Example: The issue is that the requested integration has not been verified. We need to check the next step before making a commitment.
Example: What do you know for certain at this point?
Example: We know that the customer has 20 users and wants a demonstration of one handover. The remaining question is how to agree which workflow to demonstrate and what needs a later check.
Example: Let us confirm: you will demonstrate the handover and confirm the integration separately. Have I understood correctly?
Review your work
Tick only what you can support with your answer or practice. This is a reflection checklist, not an automated assessment.
Questions about this resource
Do I need advanced English for this exercise?
Start with the sentence pattern and a short exchange. If that is comfortable, use the harder variation. The exercise can be adapted to your ability and does not assign a formal language level.
What should I focus on in sales demos?
The practical task is to agree which workflow to demonstrate and what needs a later check. Check that your language helps the other person understand the facts and respond to the request.
Can I use this dialogue at work?
Adapt it to the real situation. Do not repeat fictional details or commitments. The useful part is the communication pattern: The issue is … This affects … We need to check …
Original fictional language practice. Model answers are examples, not the only correct wording. The self-review is not a formal language assessment. About these resources.